CANCELLATION POLICY

Late cancellation charges are set at the following time levels:

• More than 48 Hours’ Cancellation Notice: No Charge
• Less than 48 Hours’ Cancellation Notice: Full amount of appointment
• Failure to attend appointment without Notice: Full amount of appointment

In following cases, in addition to the full amount of an appointment you may also incur additional late cancellation charges for external practitioners for Sedation, Oral Surgery, Root Canal, Implants, Second Opinions, Specialist (including Surgeons with special interests) or if an external practitioner is being brought in especially to treat you or if an appointment 1hr or more is being reserved for you.

Cancellation Notice Period

Notice for Cancellation period is 48 hours working hours i.e. Mon-Fri from 08:30 – 17:00, excluding Bank Holidays.

Complimentary Consultations

Where the appointment is complimentary, we may still request the relevant deposit to reserve the appointment at the time of booking and refund the deposit upon attendance to your appointment. Late cancellation and Failure to attend will be charged as per our cancellation policy.

How to Cancel

You can cancel your appointment by:

• Phoning the practice on 01473 597527
• Emailing the Practice on info@questdentalipswich.com

Late Arrivals

If you are more than 15 minutes later for your appointment, we may not be able to see you and your deposit or fee may still be forfeited.

Why do we charge cancellation fees?

Our resources are in great demand. When you fail to attend an appointment at the practice or cancel at short notice, it is preventing other patients that need urgent care from accessing an appointment. It also significantly increases the cost of providing our service.

At Quest Dental Care we think it is unfair to ask the majority of patients who keep their scheduled appointments to pay more as a result.

Payments

We operate a Payment in advance policy, whereby we kindly ask our patients to pay the full cost of treatment before any appointments are made.

Text reminder and Phone call reminder system

All texts and reminder phone calls are logged on our system when successfully sent.

It is your responsibility to check your text message or answer phone message. We will assume that you have received your reminder if it has been logged as successfully sent. If you have changed address, email or phone number, it is your responsibility to inform us so we can update our records.

Please note, text messages or emails are sent out of courtesy, not necessity. It is your responsibility to turn up on time for an appointment. Failure of text/email messaging system for any reason is not sufficient reason for failing to attend or turning up too late for treatment.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the practice manager.