In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
Dental Practice Code of practice for patient complaints:
ICAS 1st Floor, Clarendon House, 9-11 Church Street, Basingstoke, Hants, RG21 7QG Tel: 0845 600 8616 or 01256 463758 or www.seap.org.uk/icas/
Private Complaints Procedure
ICAS 1st Floor, Clarendon House, 9-11 Church Street, Basingstoke, Hants, RG21 7QG Tel: 0845 600 8616 or 01256 463758 or www.seap.org.uk/icas/
Opening Hours
Monday – Friday:
8.30am – 5pm
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